Refund policy
At Affinity Lyfe, your satisfaction is our priority. That’s why we offer a 30-Day Money-Back Guarantee on all eligible purchases. If you’re not completely satisfied with your order, you may request a refund within 30 days of delivery.
Eligibility for Returns
To qualify for a refund, the following conditions must be met:
- The item must be returned within 30 days of delivery.
- The product must be in original condition with all accessories included.
- Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for refunds:
- Products damaged due to misuse or improper handling.
- Items marked as final sale.
- Gift cards or digital products (if applicable).
How to Request a Refund
To start a return, please email us at support@affinitylyfe.com with your order number and reason for return. Our support team will provide instructions on how to send your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged product, we will replace it at no additional cost. Please contact us at support@affinitylyfe.com within 7 days of delivery.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us. If the issue persists, email us at support@affinitylyfe.com.
Contact Us
If you have any questions about our Refund Policy, please contact our support team at support@affinitylyfe.com.